Refund Policy
Our Commitment
At Find My Manual, we are committed to delivering your requested manual quickly and securely after your one-time payment of $14.95 per manual. Because we provide digital products delivered electronically, our refund policy is designed to be clear, fair, and transparent.
Eligibility for Refund
Refunds are available under the following conditions:
The requested manual is not available and cannot be sourced after payment.
You did not receive your manual due to a verified system or delivery error.
You received a file that does not match the brand and model ordered.
The refund request is submitted within 7 days of purchase.
All refund requests are reviewed on a case-by-case basis.
Refund Process
If your refund request is approved:
The refund will be issued to the original payment method used during checkout.
Processing typically takes 5–7 business days.
You will receive a confirmation email once the refund has been processed.
Please note that some banks or payment providers may take additional time to reflect the refunded amount in your account.
Partial Refunds
In rare cases, partial refunds may be issued. This can occur if a manual has been partially delivered or if additional services were requested during the order. Any partial refund amount will be clearly communicated and approved before processing.
Non-Refundable Situations
➤Requests made after 7 days of purchase.
➤Manuals that are successfully delivered and accessible to the customer.
➤Errors caused by providing incorrect device or serial information.
How to Request a Refund
To request a refund, please:
Email ✉️findmymanual@outlook.com
Include your order number and the brand/model requested.
Attach proof of purchase (confirmation email or receipt).
Provide a brief explanation of the issue.
Our support team will review your request and respond as quickly as possible.
Frequently Asked Questions
Q: How long will it take to receive my refund?
A: Refunds are typically processed within 5-7 business days after approval. Some banks may take a few additional days to reflect the amount in your account.
Q: What if I provided the wrong serial number?
A: If incorrect information prevented us from delivering the manual, please submit a corrected request. If we are unable to locate the correct manual, we will also reach out to you to confirm the correct serial number and model. Refund eligibility will be reviewed accordingly.
Q: Can I get a refund if I change my mind?
A: Yes, as long as we haven’t delivered the manual yet. Since this is a one-time digital product, refunds are only available before the manual is sent.
Q: Who can I contact for assistance?
A: For any questions, email us anytime at
✉️findmymanual@outlook.com
Our team is available 24/7 to assist you.
Our Promise
Your satisfaction is our priority. We guarantee a safe, secure, and hassle-free experience. If we cannot fulfill your request, you will receive your money back. Thousands of satisfied customers trust Find My Manual, and we are committed to maintaining that trust.